a help desk program can be comprehensive without being confusing or difficult to learn. the intuitive interface of accessable help desk professional edition was designed to get support personnel up and running quickly. dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. customizable web pages let users request support and technicians update data via browser.
admwin is a toolkit for the windows, linux and novell network administrator. batch manage accounts, passwords and settings. transfer accounts and passwords between different platforms. create or manage accounts on many platforms at once. explore accounts. collect system information and event log records from windows machines. view remote windows services and processes. manage remote windows machines with the remote command prompt.
desktop central is a complete remote windows desktop/laptop management software. it requires active directory and dns set up to work and to perform the configurations like drive mapping, display settings, ip printers, folder redirection, registry settings, software installation, windows services, ie, ms office, windows security policies, firewall, path, etc. it helps to secure and standardize the desktops and provides comprehensive active direc
knowledge base solution for everyone! do you provide customer support 24/7? reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!
been there, done that is an affordable help desk program designed for the poor, overworked it support person on a tight budget. the attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. now includes a number of charts and graphs to give you insight into your help desk operations. a backup and restore feature was also added in this release.
free live chat software for online sales and support teams. increase sales, improve customer service, and reduce support costs. simply install the client and add a chat button to your website to start chatting with your visitors. upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. used by over 11,000 active websites.
comprehensive trouble ticket tracking software for help desks and call centers. user-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. expansion modules run as set-and-forget services and are available for customer self-help via the web, auto issue escalation, advanced data searches, active directory integration, email receive.
call centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. with call centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. call centre will make your business more efficient and productive.
the datatrack system is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, it departments, and software development teams. comprised of the datatrack server, desktop client, and web client, the datatrack system offers an innovative, all-inclusive solution for organizations of all sizes and types.
every organisation depends in part on its it infrastructure to remain competitive and efficient. minimising the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of it assets. available as a standalone application or as an integrated module of dna, netsupport helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user help req
customer relationship management solution , email tracking / incident management, staff logins with role based security, timesheet management and reporting , any languages and double-byte character sets , comprehensive issue tracking systems, intuitive customisable interface, can create standard answer database, services for retrieving external customer data , no installation or hardware required
ihelpcenter is the next level web-based service that allows you to remote control your office pc or network from any internet-connected computer include wireless pda even if both sides behind firewall. you don't need open any port on your office firewall,integrate your exist network security. access to your pc and network resource(email, programs) from anywhere.log off your pc when you left office, log on your pc at ihelpcenter.com.
internet organizer deluxe provides your business with a central place to organize web addresses, e-mails, login names, passwords, notes, advertising, and all other net activities. for the database novice, internet organizer's intuitive interface and ready-to-use templates make it easy to set up and use. for the power user, organizer affords the simplicity of wizards that make it easy to set up and use the web database organizers that you create.
the it managerâ„¢ was designed to help effectively and efficiently manage change and growth in it manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. a resource can be a piece of hardware, a staff member, a location, or a vendor. the tool was intended to track information relevant to everyday operations of it departments
knowledgebase software for windows: database management system with ready to use kb database solutions. knowledgebase deluxe allows you to gather, organize, and manage information about all your frequently asked questions, product specification, product troubleshooting, service and support documents. kb organizer deluxe is easy to use and very intuitive. use database solution included in the software or build your own with designer.
easy to use helpdesk software,sensibly priced to suit all businesses. no extensive training required. easily configured to reflect the way that you work. uses e-mail to keep everyone informed. maintains a complete audit trail of all actions. extensive reports supplied. scalable - supports access, oracle and sql server. complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
help desk designed to be operated via your web browser. use it on the internet, an intranet or even run it locally on a stand-alone machine. can be installed on any web server running a microsoft windows 95/98/nt/2000/2003/xp/vista operating system. it can be accessed from any machine running a javascript enabled web browser. features:-operator and end-user access. automatic escalation. email notification. full audit trail. etc.
logonmypc is the next level web-based service that allows you to remote control your office pc or network from any internet-connected computer include wireless pda even if both sides behind firewall. you don't need open any port on your office firewall,integrate your exist network security. access to your pc and network resource(email, programs) from anywhere.log off your pc when you left office, log on your pc at logonmypc.com.
manageengine servicedesk plus is a web based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one low-cost package. servicedesk plus has a itil ready version which gives you the ability to improve productivity of your it service team and keep your end-users happy.
windows network management & help desk tool with many features such as:
-remote control
-process control
-wake on lan (wol)
-shutdown tool
-wmi tool
-health monitor
-reporting on hardware and software
-standalone or server mode
-search and modify registries in real time
-export of data to csv and html
-centralized access to windows management tools
request tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. for help desks or any call center. track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. if you charge customers for the requests you handle, request tracker will allow you to calculate charges, print bills and track payments.
easily record, update and report on users, computers, peripherals, software, user training and support issues. updated interface, new charts and graphs, integrated backup and restore. don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small it help desk operation.
a comprehensive it help desk program that makes it easy to record, update and report on users, support requests, computers, software, peripherals and more. very intuitive and easy to filter, query and report on data. web interface included. this release includes new and improved user interface and report builder to supplement the report wizard. output reports to pdf files for easy emailing as attachments. no per user charges.
versasrs help desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versasrs help desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. what makes versasrs helpdesk stand out from the crowd is its unique desktop application style 'look and feel'.
vuechat is set of tools for web-based customer service, instant messaging, voip communications, video conference and the customer relationship management (crm).
whaddidoo was created to provide a painless user interface to a knowledgebase. as you enter your current problem, our powerful embedded vectorspace database (vsdb) finds related problems and solutions. simple fast, and ready to go... exactly what you need.
just enter the text of the problem, and the text of the solution. when you run into a problem again, you'll have the solution at your fingertips.
with workorder xp you it will be able to manage work orders and services. it includes maintenance scheduling, service status, supply control, and more. connect to workorder using the web.
a comprehensive windows and web based help desk system. utilizes ms sql server on the back end. the web interface consists of a combination of .asp and .html tempates. both the windows and web applications are included in the site license. registered users receive additional web themes. version 2.59has many interface enhancements.
imagine having the liberty to remotely control your laptop or desktop with your palm pda or smartphone. this is
exactly the power that libertycontrol gives you, allowing you total control of your desktop using bluetooth
technology. libertycontrol gives you a world of opportunity to control anything such as your media player, desktop,
web browser or powerpoint presentations.
livechat contactcenter 5.0 is a program for customer support online. it enables real time chat with website visitors or other operators. contactcenter contains a conjugated feature - business instant messenger mode. you can keep all your business contacts in one place, chat, send files or establish conferences. contactcenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.
livechat contact center is a live chat software solution to provide online customer service and support sales through website. contact center provides website visitors with free contact channel with the website owner, customer support or sales agents. application helps in recognizing customer needs, monitoring web traffic and providing help with canned answers. it is a solution for companies willing to improve their communication with customers.
real-time and interactive pc inventory management software. you can examine your hundreds or thousands of client pcs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all pc inventory issues. in this version, file integrity check, environment variable fetching, improved run and getting result added.
personal audio link (pal) is 100% windows-based software that goes on your pc. with pal you can call your pc remotely from any telephone or cell phone to get the information you need. access pal locally with a microphone and speakers. pal is easy to set up and learns your voice in about 2 minutes. it's fun and convenient, especially in the car. no expensive handheld device required and you never need to take your hands, or your eyes, off the road
ontiva fusion is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the internet.
ontiva provides the next generation of online ecrm products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat or voip.with ontiva a single support agent can interact with up to 10 customers.
centredesk is a freeware multi-user helpdesk application, that is affordable and easy to use. member of the centredesk group of help desk applications.
fast, easy call logging, easy call tracking, with the full history of all actions taken.
easily assign logs to technicians
time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
help desk for iis is a web-based help desk software solution for delivering customer service and support. it easily installs on your web server as an isapi extension for microsoft internet information services. your customers or technicians need no additional software other than a web browser. help desk for iis gives you the ability to improve the productivity of your it service team. it keeps your company organized and efficient.
watch worldwide tv channels at the privacy of your computer.no hardware required like tv tuner card,satellite dish,set-top box,tv antenna.you just need pc/laptop & internet connection.thats it.enjoy more than 2000 tv channels anywhere anytime in the privacy of your pc/laptops.access your favourites channels from all over the world.access net tv from any pat of thr world using just internet connection.
product features:
multi-user system - setup as many individual users as you like, each with their own passwords. this enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences.
multiple views - use the predefined views to easily check the status of calls and keep track of your own calls.
macros - help desk reply automation and macro software.
macros allows you to store your commonly typed information and recall it instantly using hotkeys. (eg. f1, f2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. the time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.
windows network management and monitoring system with time sheets and helpdesk ticketing. this allows you to manage or monitor workstations from across the internet, behind firewalls or there clients have only incoming http access. the system can analyze a workstation, remote control, edit files & registry, remove startup entries and much more.
