|
| Title and Version |
|
BridgeTrak Help Desk Software v7.0 Build
|
| Author |
|
Kemma Software
|
| Release Date |
|
04 January 2008
|
| Operating Systems |
|
WinXP,Windows2000,Windows2003
|
| Short Description |
|
comprehensive trouble ticket tracking software for help desks and call centers. user-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. expansion modules run as set-and-forget services and are available for customer self-help via the web, auto issue escalation, advanced data searches, active directory integration, email receive.
|
| PAD File URL |
|
http://www.kemma.com/btpad_file.xml |
|
| Application Web Page |
|
http://www.helpdesksoftware.com
|
| Author Web Page |
|
http://www.helpdesksoftware.com
|
| Keywords |
|
help desk software,help,desk,software,trouble,ticket,software,bug,tracking,software
|
| Full Description |
|
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues. |
|
|
|
