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| Title and Version |
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VersaSRS HelpDesk v3.2.3
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| Author |
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VersaDev
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| Release Date |
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26 July 2006
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| Operating Systems |
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Windows2000,WinXP,Windows2003
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| Short Description |
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versasrs help desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versasrs help desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. what makes versasrs helpdesk stand out from the crowd is its unique desktop application style 'look and feel'.
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| PAD File URL |
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http://www.versadev.com/pad/srs/srs_pad_file.xml |
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| Application Web Page |
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http://www.versasrs.com/versasrshome.aspx
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| Author Web Page |
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http://www.versadev.com/
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| Keywords |
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Help Desk, Service Request, Incident, Issue, Service, web based, thin client, browser based, Call Centre, Contact Centre, Issue
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| Full Description |
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versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more... |
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