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| Title and Version |
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Akeni Help Desk Assistant Enterprise IM v1.0
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| Author |
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Akeni
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| Release Date |
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07 July 2005
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| Operating Systems |
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Windows2000,WinXP,Windows2003,Linux
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| Short Description |
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akeni help desk assistant can be used with akeni enterprise instant messaging im. help desk assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. visitors just need to click on the "live help" button to chat without having to install any software.
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| PAD File URL |
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http://www.akeni.com/padfiles/help_desk_assist/pad_file.xml |
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| Application Web Page |
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http://www.akeni.com
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| Author Web Page |
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http://www.akeni.com
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| Keywords |
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live help, live support, help desk, enterprise im, corporate im, business im, live sales, instant messaging, web chat, chat, con
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| Full Description |
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Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies. |
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